Head of Customer Support CIS

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Director Plus From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Company stage

Growth-stage From the posting source checked Jun 20, 2026

Equity

Offered From the posting source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Head of Customer Support CIS Remote | Moskva, , Russian Federation Company Description: ElectroNeek is a rapidly-scaling SaaS company in the Robotic Process Automation space. Having graduated from Y Combinator in the winter 2020 batch, we've grown incredibly quickly to 200+ clients, and 50+ globally distributed employees. Founded by pioneers in the RPA space, with deep experience in the domain, we're backed by market-leading investors, including 645 Ventures and SOMA Capital. We're anticipating continued and dramatic growth through 2021, as we are enabling unfettered access to the benefits of intelligent hyper automation, without the typical enterprise-level costs and headcount. We were recently named G2's momentum leader in the RPA space for 2021, and our team has garnered a host of accolades; in just one short year we've made our way up the charts to become a top-ranked intelligent-automation solution in the US, as ranked by both G2 and Capterra/Gartner. Job Description: Responsibilities: Grow and manage the regional customer support team (support engineers and solutions engineers) Team development (recruiting new team members) Manage the performance and support the career development of the team Monitor the application of support workflows in ZenDesk and help the team keep it in a good shape Customer escalations management Customers feedback processing and analysis Manage the interdepartmental interaction process (mainly with R&D, CSM and sales teams) Monitor and control the regional customer support team KPI Document and keep up-to-date the support workflows Control the implementation of the approved changes in ZenDesk and Jira. Weekly and monthly

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