Customer Service Representative - Entry

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Mid From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Service Representative - Entry Primary Background Country Responsibilities We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. The primary responsibility of this role is to provide exceptional customer service and support to our clients throughout the supply chain process. The ideal candidate should have strong communication skills, a solid understanding of supply chain operations, and the ability to work effectively in a fast-paced environment. Job Description Responsibilities: Serve as the main point of contact for customers, addressing inquiries, resolving issues, and providing timely updates on order status. Coordinate with various internal departments, including production, logistics, and sales, to ensure seamless order fulfillment and delivery. Monitor inventory levels and collaborate with the planning team to optimize stock availability and minimize shortages. Proactively communicate with customers regarding any potential delays, product availability, or changes to delivery schedules. Maintain accurate and up-to-date records of customer interactions, order details, and other relevant information in the company's CRM system. Collaborate with the sales team to identify opportunities for upselling and cross-selling products and services to existing customers. Continuously evaluate and improve the customer service process to enhance customer satisfaction and loyalty. Stay updated on industry trends, market conditions, and regulatory requirements related to the ch

Read the full description at jobs.eastman.com. FewerJobs shows a preview and links to the original posting.