Product Operations Specialist

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Product Operations Specialist Mountain View, US About EarnIn As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks. We're fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We're growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey. POSITION SUMMARY As a Fintech company where customer experience is central to our success, we're looking for a Product Operations Specialist to bridge the gap between our Cash Out (EWA) product and our customer care operations. Working closely with product managers, you'll become the resident expert on product mechanics and the end-to-end customer journey-surfacing insights, driving readiness, and ensuring community members have a seamless experience from product launch through ongoing support. The ideal candidate brings strong operational instincts, a data-driven mindset, and genuine empathy for customers. They thrive in fast-moving environments, partner effectively across functions, and are excited to leverage AI to inform and automate critical workflows. This is a Mountain View-based position requiring in-office work 2 days a week. The Mountain View base salary range for this full-time

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