Customer Service Rep (4413)- 2495 Lincoln Hiway East Unit 21

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Mid From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Service Rep (4413)- 2495 Lincoln Hiway East Unit 21 Lancaster, PA, United States Company Description: Job Description: We are seeking a friendly and customer-focused Customer Service Representative to join our team in Lancaster, United States. As a vital member of our customer service department, you will be responsible for providing exceptional support to our valued customers, addressing their inquiries, and ensuring their satisfaction with our products and services. Respond to customer inquiries via phone, email, and chat in a timely and professional manner Resolve customer complaints and issues with empathy and efficiency Process orders, refunds, and exchanges accurately Maintain up-to-date knowledge of products, services, and company policies Collaborate with other departments to ensure customer satisfaction Document customer interactions and update customer records in our database Identify and escalate complex issues to appropriate team members or management Provide feedback to improve customer service processes and procedures Meet or exceed performance metrics and quality standards Qualifications: Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Proficiency in customer service software and basic computer skills Ability to multitask and prioritize in a fast-paced environment Patient and empathetic approach to customer interactions Students Encouraged to apply Previous customer service experience preferred Ability to remain calm and professional in challenging situations Flexible schedule, including availability for evenings, weekends, and holidays as needed Additional Information: All your information will be kept confidential according to EEO guidelines.

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