Customer Service Rep (1059) - 2642 E Jefferson Avenue

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Required From the posting source checked Jun 20, 2026

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Service Rep (1059) - 2642 E Jefferson Avenue Detroit, MI, United States Company Description: We are seeking a friendly and dedicated Customer Service Representative to join our team in Detroit, Michigan. Job Description: As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with empathy and professionalism. • Respond to customer inquiries via phone, email, and chat in a timely and efficient manner • Assist customers with product information, order processing, and account management • Identify and escalate complex issues to appropriate departments when necessary • Maintain accurate records of customer interactions and transactions • Collaborate with team members to ensure consistent, high-quality customer experiences • Stay updated on company products, services, and policies to provide accurate information • Participate in ongoing training and development programs to enhance customer service skills • Contribute to a positive work environment by maintaining a supportive and customer-focused attitude Qualifications: • Excellent verbal and written communication skills • Strong problem-solving abilities and attention to detail • Ability to multitask and prioritize in a fast-paced environment • Patient and empathetic approach to customer interactions • High school diploma or equivalent • Flexibility to work various shifts, including weekends and holidays, as needed Additional Information: PHYSICAL REQUIREMENTS including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking For short distances for short durations. Surfaces include ceramic tile bricks with linoleum in

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