Customer Service Rep (04595)

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Mid From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Service Rep (04595) Point Pleasant, NJ, United States Company Description: Job Description: We are seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team in Point Pleasant, NJ. As a vital member of our organization, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services. Answer incoming customer inquiries via phone in a prompt and professional manner Address customer concerns and complaints with empathy and patience, striving for first-contact resolution Provide accurate and detailed information about our products, services, and company policies Process orders and exchanges efficiently and accurately Identify and escalate complex issues to appropriate departments when necessary Collaborate with team members to continuously improve customer service processes Stay up-to-date on product knowledge and company policies Meet or exceed customer satisfaction and performance metrics Participate in ongoing training and development programs to enhance customer service skills Qualifications: Excellent verbal and written communication skills, with the ability to articulate information clearly and concisely Strong problem-solving abilities and keen attention to detail Active listening skills and the patience to handle customer concerns with empathy Proficiency in customer service software and basic computer skills Ability to multitask and manage time effectively in a fast-paced environment Previous customer service experience preferred Flexibility to work various shifts, including weekends and holidays, as needed Strong organizational skills and the ability to prioritize tasks efficiently Enthusiasm for delivering exceptional customer experiences and building positive relationships Ability to remain

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