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Service Coordinator

Distro - Sunnyvale, California

Posted Jun 5, 2026

Benefits

Parental leave
Not verified
Non-birth-parent leave
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Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
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Relocation assistance
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Childcare support
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Learning budget
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Verification
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Salary
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401(k) match
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Market context

U.S. role benchmark (BLS OEWS)
$78,856 U.S. median for this role
Projected growth (BLS Employment Projections)
+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Customer Success From the posting source checked Jun 20, 2026
Seniority
Mid From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
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Application

Cover letter
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Assessment
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Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Service Coordinator Sunnyvale, California The Service Coordinator is responsible for all administrative functions related to the process of a service customer from entry of service ticket into accounting system through resolution and close out Service tickets. This position will have general administrative support to the Service Manager.Duties and Responsibilities - Service Coordinator- Interface with customers, Unlimited Technology, Inc technical staff and Unlimited Technology, Inc. Technical Support Center to handle service functions.- Provide outstanding customer service to improve customer satisfaction and relationship, comply to internal and external SLA's and KPI's- Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.- Resolve billable and non-billable service tickets- Generate and process invoices for billable service items- Communicate daily with technicians regarding the ticket/ job Status and schedule.- Attend Close out Meetings where appropriate.- Open Purchase Orders for Subcontractors- Schedule Subcontractors for remote sites and follow thru until close out.- Participation on the Safety Committee- Assist in product purchasing and order fulfillment activities such as placing material orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.- Monitor product order shipment to ensure on-time delivery to customers.- Alert customers on shipping and schedule issues in advance.- Maintain competent understanding of company's products and their functions.- Coordinate, analyze and improve customer service functions to meet company goals- Attend Close out Meetings where appropriate. Experiences & Knowledge - High School Diploma or Associates Degree in Finance and/or Accounting- At least 1-2 years experience in administrative support- Proficient in the

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