Customer Service Manager

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Senior From the posting source

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Service Manager Rolling Meadows, Illinois About us We design, engineer, and market in-home secure storage products in the USA, Canada, and internationally. Since 2014, we have been the fastest-growing marketer of gun safes, home and office safes, quick access vaults, and steel cabinets in the USA and Canada. We hold the #1 market share position for in-home secure storage in these regions. Our brands include Sports Afield, Remington, Sanctuary, Primos, private label, and house brands. Our customers are major mass volume retailers, warehouse clubs, home centers, sporting goods retailers, buying groups, independent retailers, and online retailers. We are committed to expanding beyond our current product category into sporting goods and hardware products. Position Summary We seek a Customer Service Manager to lead and grow our Customer Service team, ensuring world-class customer experience as we expand product categories and customer base. This role is based in Rolling Meadows, IL. Essential Duties and Responsibilities • Lead, coach, and develop Customer Service Representatives and Parts & Shipping staff, fostering accountability, teamwork, and customer focus. • Oversee case management, staff scheduling, and workload distribution to maintain high service levels. • Implement and optimize tools/workflows like Salesforce case flows and Dialpad phone system for efficiency and accurate reporting. • Manage Parts and Shipping functions including order processing, fulfillment, carrier coordination, inventory, backorders, expedited/warranty shipments, and exception management ensuring accuracy, timeliness, cost control, and cross-functional accountability. • Lead large-scale process improvements such as the Salesforce SOW project to enhance order accuracy, shipping coordination, and customer

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