Telephone Operator

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

$37K-$47K From the posting source

401(k) match

Not verified

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

32% below the BLS role benchmark for operations aggregate.

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source

Seniority

Mid From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

Hires in: FL From the posting source

About this role

Telephone Operator Tampa, Florida Summary This position is located at James A. Haley VA Hospital switchboard within the Health Administration Service. The incumbent will work with a team of telephone operators to ensure 24/7 switchboard coverage. As the first point of contact for most callers, plays a critical role in providing excellent customer service. They will respond to calls from veterans and other customers seeking services or information. Incumbent will manage and respond promptly to emergency codes, including suicide calls. Duties Include, but not limited to Operates the computerized telecommunication console to direct phone calls and a personal computer using VISTA applications to send messages and retrieve information needed to direct calls and coordinate the distribution of messages at the medical center in a timely, accurate manner. Performs necessary maintenance and programming of radio and digital pagers with numbers for the paging system when issuing and reassigning pagers. Performs a variety of administrative duties including switchboard room and emergency elevator access as well as responsibility for elevator and patient's bedside telephone. Perform pre-approved routine overhead announcements (such as visiting hours, religious service schedule, etc.), requests to page a patient or staff, and other special announcements as approved by the Director' s Office (such as hospital events, activities or other important information). Responds to emergency alarms and makes emergency announcements on the overhead paging system requiring immediate response from facility and professional staff. Routinely handles 800 to 1,000 calls during a normal weekday shift, ranging from simple to highly complex. Responsible

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