Patient Representative

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

$87K-$113K From the posting source

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Market context

U.S. role benchmark (BLS OEWS)

$81,444 U.S. median for this role

Projected growth (BLS Employment Projections)

+6.9% - Faster than average

23% above the BLS role benchmark for healthcare aggregate.

Matched to SOC 29-1141 - Healthcare aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Healthcare From the posting source

Seniority

Mid From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

Hires in: CA From the posting source

About this role

Patient Representative Multiple Locations Summary The VA Greater Los Angeles Healthcare System is recruiting for (multiple) Patient Representative positions within the Office of the Assistant Director. The incumbent serves as a Patient Advocate within a VA Medical Facility (e.g., VAMC, CBOC, OPC, etc.). This position covers a variety of difficult and/or complex patient concerns, issues, and contacts for the Facility with the goal of providing resolution. Duties Duties include but are not limited to: Manage the facility VCCR process, including complaint resolution, data capture and analysis of issues/complaints to make system improvements. Assist SLAs and front-line staff in resolving issues that occur at the point of service, while also addressing more complex complaints that were not able to be resolved at the point of service. Explore all avenues, crossing all lines of authority and responsibility within the medical facility, in order to properly identify the nature and scope of the problem and to initiate appropriate action to expedite a resolution. Review appropriate documentation and records, and discusses with personnel or witnesses regarding any practice that appears to violate the patient's rights or which cause unnecessary discomfort or embarrassment to patients, their family, or the health care facility and reports such findings with recommendations for improvement to the Facility Director and/or the Facility Quad/Pentad. Comprehend and explain numerous government laws, directives, and policies is required to provide information to individuals representing various levels of educational and cultural backgrounds. Serve as the liaison between the Facility, patients, staff, and the community, ensuring

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