Contact Representative (Seasonal) - Direct Hire, TERM

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Role

Seniority

Mid From the posting source

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

Hires in: KY From the posting source

About this role

Contact Representative (Seasonal) - Direct Hire, TERM Covington, Kentucky Summary WE'RE HIRING: Attend our Hiring event below!! Location: Marriott at River Center (10 W Rivercenter Blvd. Covington, KY 41011) Date: June 16, 2026 - June 17, 2026 Time: 9 AM - 1 PM Apply before the event for faster processing. Positions under this announcement are being filled using a Direct Hire Authority (DHA). REVIEW THE ADDITIONAL INFORMATION AND HOW TO APPLY SECTIONS BELOW FOR FURTHER DETAILS Duties The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Completes contacts, i.e., conducts personal or telephone interviews with a wide range of individuals who have varying degrees of understanding, or with third party representatives, e.g., CPAs, practitioners, attorneys, who possess a professional understanding. Uses sophisticated interviewing techniques, the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them. Elicits sensitive, personal and financial information, e.g., innocent spouse determinations, bankruptcies, or draws out information the individual may attempt to withhold, e.g., additional sources of income, overpayments, to ensure compliance with reporting and disclosure requirements. Makes determinations and uses sound judgment concerning controversial matters in reporting as appropriate the degree to which the individual understood their responsibilities and whether errors in their records reflected honest mistakes or

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