Senior Manager, IT

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About this role

Senior Manager, IT San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team The IT and Operations team at Decagon enables our rapidly scaling organization to move fast while maintaining security, compliance, and seamless employee experiences. We build the technology infrastructure and operational workflows that empower our team to focus on building category-defining AI products. Working closely with Security Engineering and Internal Tools teams, we ensure Decagon's IT environment supports both startup velocity and enterprise standards. This is an in-office role based in our San Francisco HQ. About the Role Lead and evolve Decagon's IT operations as we scale from 250 staff to 500+, building intelligent,

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