Manager I, IT Support

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified last checked Jun 13, 2026

Salary

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401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked Jun 13, 2026.

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Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

Manager I, IT Support Paris, France The Enterprise IT Support team is a globally distributed group that supports Datadog employees from day one and throughout their time at the company. In this role, you will hire, develop, and manage a team of Enterprise IT Support Technicians delivering high-touch, white-glove support with a focus on proactive and prompt service. You'll set clear expectations, measure performance through service levels and operational metrics, and act as an escalation point for complex or high-impact issues. You'll also partner closely with cross-functional stakeholders to continuously improve the services, tooling, and standards that power employee productivity across the business. At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What You'll Do: Hire, Coach, And Develop The Team: Recruit, onboard, mentor, and manage Enterprise IT Support Technicians, supporting growth and career development. Drive Performance To Operational Targets: Hold the team accountable to SLOs and KPIs to ensure fast, accurate, and consistent end-user support. Own Policies, Standards, And Procedures: Create, maintain, and improve support processes, documentation, and operational playbooks. Scale End-User Self-Service: Build and promote programs, tooling, and knowledge resources that increase self-service adoption and reduce repeat issues. Serve As An Escalation Point: Triage and resolve complex support issues, coordinating with internal partners and vendors when needed. Improve Global Support

Read the full description at careers.datadoghq.com. FewerJobs shows a source-linked preview and links to the original posting.