Sr. Manager, Technical Solutions

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About this role

Sr. Manager, Technical Solutions Bengaluru, India CSQ426R137 Databricks is looking for a Senior Technical Solutions Manager to grow, lead and manage the Technical solutions engineers and support teams in India. The Senior Technical Solutions Manager is responsible for building and managing a regional team of technical experts focused on resolving highly complex and long-running support tickets raised by Databricks customers while overseeing the Support operations. Impact you will have: - Build and manage a team of Technical Solution Engineers - Provide coaching and mentorship to the engineers - Identify and implement process improvements to meet or exceed regional performance KPIs. - Establish training plans and subject matter expertise within the team. - Drive support escalations and establish cross-functional collaboration to manage and resolve issues. - Be a player-coach and provide technical leadership to the regional support team. - Coordinate with Sales and field teams to address account-level concerns and drive adoption and usage of the Databricks platform. - Define quarterly goals and track them to completion to drive team growth and personal development. - Scale the organization by developing processes and guidelines that promote operational efficiency - Demonstrate a true sense of ownership and coordinate action items with engineering and escalation teams to achieve timely resolution of customer issues. - Perform risk assessments and be a hands-on leader What we are looking for: - Minimum 15 years of experience in the Tech Industry - SaaS Support, building, testing, and maintaining - Minimum 6+ years of managerial experience, leading a team

Read the full description at databricks.com. FewerJobs shows a source-linked preview and links to the original posting.