Sr. Designated Support Engineer, Spark

Benefits

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About this role

Sr. Designated Support Engineer, Spark Amsterdam, Netherlands P-1448 Databricks is seeking an experienced Sr. Designated Support Engineer/Premier Support Engineer with a strong technical foundation and a passion for customer engagement. This self-motivated professional will demonstrate high commitment to both customers and internal teams, with excellent communication, project management, and problem-solving skills. In this role, the Sr. Designated Support Engineer/Premier Support Engineer will build and maintain close relationships with strategic customers, manage and prioritize critical issues, and ensure a high-touch, proactive support experience. Summary: Databricks is seeking an experienced Premier Support Engineer with a strong technical foundation and a passion for customer engagement. This self-motivated professional will demonstrate high commitment to both customers and internal teams, with excellent communication, project management, and problem-solving skills. In this role, the Designated Support Engineer will build and maintain close relationships with strategic customers, manage and prioritize critical issues, and ensure a high-touch, proactive support experience. The impact you will have: - Manage large strategic accounts to provide high-touch support experience - Project manage all open support cases to expedite support ticket closure - Facilitate customer correspondence with Engineering, Product Team, SMEs, and Accounts Teams to advance tickets toward resolution - Directly engage on business-impacting situations and ensure recovery of functionality for the customer. - Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and mitigate issues - Effectively use sound business judgment, risk avoidance and SME resources to coordinate team efforts to solve problems - Carry out regular reviews

Read the full description at databricks.com. FewerJobs shows a source-linked preview and links to the original posting.