Mental Health Customer Service Representative (Remote)

Benefits

Parental leave

2 weeks Source: https://www.thekrogerco.com/wp-content/uploads/2023/07/Kroger-2019-ESG-Report.pdf. source Last checked May 7, 2026.

Non-birth-parent leave

2 weeks Source: https://www.thekrogerco.com/wp-content/uploads/2023/07/Kroger-2019-ESG-Report.pdf. source Last checked May 7, 2026.

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Source-linked last checked May 7, 2026

Salary

Not verified

401(k) match

Not verified

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Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified. not verified - source not recorded; timestamp not recorded

About this role

Mental Health Customer Service Representative (Remote) Mason, OH, United States Overview The Patient Advocate will be on the front lines and will act as the face of the organization for our customers including clinics, physicians, medical staff, and patients. The Patient Advocate will handle a variety of complex inbound and outbound inquiries to assist and empathize with our customers. Responsibility Responsible for coordinating testing services for patients by: Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing. Working with healthcare providers to complete the required documentation and sample submission. Confirming insurance eligibility and benefit levels. Communicating with patients to explain insurance coverage benefits and test information including process and turnaround time. Employee will be on the phone approximately 60-80% of the time. Independently manage assigned work and meet production and quality metrics. Be the hub across all departments: work with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes. Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers. Participate in the Quality Assurance plan. Comply with applicable CLIA and HIPAA regulations. Qualifications High School diploma or equivalent required with at least 1 year of relevant experience, or associate or bachelor's degree. Fluent in Spanish is preferred/encouraged. Excellent interpersonal and communication skills. Preference given to higher net typing speed applicants . Excellent listening, transcribing, and

Read the full description at ekgn.fa.us6.oraclecloud.com. FewerJobs shows a source-linked preview and links to the original posting.