Supervisor, Multi-Month & Fleet Replacement

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified not verified - source not recorded; timestamp not recorded

401(k) match

Not verified

Was this benefit information wrong? Tell us.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Supervisor, Multi-Month & Fleet Replacement Oklahoma City, OK, United States We are seeking a customer-focused, detail-oriented supervisor to lead a team of 20-30 hourly support agents dedicated to delivering exceptional customer experience for Hertz's Insurance Fleet Replacement (IFR) business. In this role, you will also oversee multi-month support for our monthly rental customers, ensuring key performance indicators (KPIs) are consistently met. The supervisor is responsible for driving efficient day-to-day operations, supporting and implementing process improvements, and fostering a culture of accountability and continuous improvement. You will report to the Manager, Multi-Month & IFR. You will help implement process enhancements, monitor performance, and ensure service quality and productivity standards are met. Additionally, this role will provide partner support for Fleet, ensuring seamless coordination and service excellence. What You'll Do: Lead and Support a High-Performing Team Supervise a team of 20-30 hourly support agents. Set clear daily/weekly goals and expectations for service quality and productivity. Provide coaching, feedback, and support for team development. Foster a positive, accountable, and customer-centric team culture. Deliver Seamless Customer Experiences Oversee the execution of onboarding, renewals, exchanges, and payment workflows. Ensure consistent and empathetic customer support throughout the IFR processes. Monitor customer interactions and resolve escalating issues. Fleet Partner Support Act as the liaison to ensure smooth coordination and timely resolution of customer needs. Monitor Fleet-related workflows and escalate issues as needed. Collaborate with Fleet teams to resolve complex cases and maintain service quality standards. Provide feedback and insights to improve Fleet processes and customer experience. Support

Read the full description at fa-evlf-saasfaprod1.fa.ocs.oraclecloud.com. FewerJobs shows a source-linked preview and links to the original posting.