Part Time Customer Service Instant Return Representative

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

Part Time Customer Service Instant Return Representative South San Francisco, CA, United States The Part Time Customer Service Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles. What You'll Get: Hourly Rate is $22.04 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans. Bonus Plans: Eligible, Up to 12% Bonus: Eligible, Up to 12% Benefits: Eligibility and program information can be found here at HertzBenefits.com. To include: Employee Assistance Program for employees & family Perks & Discounts -Theme Park Tickets, Gym Discounts & more The key responsibilities and accountabilities are: Provides world class customer service by managing vehicle returns process, in compliance with Hertz's policies and procedures Personally, welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner Provide the customer with an invoice and a full explanation of their charges Resolve customer issues and concerns professionally using effective customer service techniques. When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location. Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation. Check fuel level and mileage and clearly explain final charges to the

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