IT Service Management Platform Developer/Administrator

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified last checked Jun 13, 2026

Salary

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401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked Jun 13, 2026.

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Market context

Median wage (BLS OEWS)

$116,543 national median

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

IT Service Management Platform Developer/Administrator Cleveland, OH, United States #LI-AM1 #LI-Hybrid We are seeking an ITSM Platform Developer / Administrator to serve as a key technical resource within IT Operations. This role is responsible for designing, configuring, and continuously improving our Freshservice ITSM platform to enable scalable, ITIL-aligned service management. This role will expand into IT Asset Management (ITAM), IT Operations Management (ITOM), and Configuration Management (CMDB), helping establish foundational capabilities across each area. The ideal candidate combines strong technical expertise in automation, integration, and platform engineering with the ability to support and optimize day-to-day platform operations. Essential Functions and Primary Duties IT Service Management: Own the design, configuration, and continuous improvement of the Freshservice platform Design and implement end-to-end service catalog solutions, including forms, workflows, approvals, routing, and automated fulfillment Develop and maintain integrations using APIs, webhooks, and middleware to extend platform capabilities Evaluate, test, and implement new platform features, modules, and enhancements Establish platform standards, including workflow design, naming conventions, and data governance practices Build automation solutions to reduce manual effort and improve service delivery efficiency Document configurations, workflows, and integrations to support knowledge transfer and long-term sustainability IT Asset Management: Design and deploy Device42 integration for automated asset discovery and infrastructure visibility Design and implement ITAM capabilities within Freshservice, including hardware and software asset tracking, lifecycle workflows, and procurement integration Build and administer asset lifecycle workflows: procurement, assignment, maintenance, and disposition Develop asset reporting, reconciliation processes, and automated discovery synchronization IT Operations Management: Design and implement ITOM

Read the full description at ebez.fa.us2.oraclecloud.com. FewerJobs shows a source-linked preview and links to the original posting.