Customer Service Representative

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Customer Service Representative KY, United States Koch Filter along with Atmus Filtration Technologies is seeking a Customer Service Representative. Location: Houston, TX and Louisville KY- Onsite (non-negotiable and is not a remote position). Relocation may be provided to those that qualify and currently live within the US, Sponsorship for employment visa status will NOT be provided now or in the future. Under general supervision you must be able to provide support for accounts and support to all channels such as Customers, Regional Sales Managers, Engineers, Plants, etc. You will process orders, research and respond to customer inquiries, and address customer concerns/issues within the designated timeframes. How you will do it: Serve as primary communications link between customers, sales staff, plants, and other departments on inquires, order related issues, product information, credits and other issues pertaining to customers' accounts via email or phone. Process and change orders. Run customer order reports to proactively get orders shipped. Promptly issue Credit, Debit, and Return Material Authorizations. Handle all customer requests, managing customer orders from placement through shipment, with attention to detail while providing accurate lead times and pricing verification. Will be assigned your own accounts that you will be responsible for daily that is required to get the job done. Receives and processes routine customer orders, inquires, and/or complaints covering items or products ordered. Maintain an ongoing relationship with selected customers and sales staff (Co-Workers, Plants, Regionals, Engineers). All other duties as assigned by the Customer Service Manager. What we look for: 1

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