Customer Service Officer

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified last checked Jun 13, 2026

Salary

Not verified

401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked Jun 13, 2026.

Was this benefit information wrong? Tell us.

Market context

Median wage (BLS OEWS)

$116,543 national median

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Service Officer Castle Hill, New South Wales, Australia Customer Service Officer Castle Hill, New South Wales, Australia (On-site) JOB DESCRIPTION Job Summary: We strive to provide our customers with the highest level of Customer Service, we ensure our customers are replied to quickly, politely and with reliable information. RESPONSIBILITIES Essential Functions & Accountabilities: Enter customer orders for Fertility and Med Device businesses, into Navision. Field emails, reply accordingly following labelling and filing procedure. Field phone calls. Work with case queue in CRM. Some month end reporting. Manage freight enquiries, follow up and resolve. Take credit card payments over the phone for ER Peak service. Co-ordinate with Warehouse manager to manage daily outward goods workload. Proactively support the growth of the business by developing and strengthening customer relationships. Actively respond to customer requests, source information and share. Work in partnership with the Customer Experience Manager to address any customer issues. Work in partnership with the Customer Experience Manager to enhance policy and procedures. Assist with annual blind stocktake. Other duties as mutually agreed. QUALIFICATIONS Qualifications Knowledge, Skills and Abilities: Excellent phone manner. Excellent written English. Attention to detail. Intermediate to Advanced skill in the use of Excel, Word and PowerPoint. Advanced preferred. Work Environment: Typical office environment Computer work and sitting required. Experience: Must have the knowledge and skills listed above. Some Customer Service experience preferred. Education: High School Cert minimum APPLY NOW JOB INFO Job Identification 10885 Job Category Customer & Patient Services Posting Date 04/14/2026, 10:29 AM Job

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