Benefits Client Success Representative | HCM

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified last checked Jun 13, 2026

Salary

Not verified

401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked Jun 13, 2026.

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Benefits Client Success Representative | HCM Roanoke, VA, United States #LI-OD1 #LI-Hyrbid Essential Functions and Primary Duties Handle a high volume of calls and cases related to Consumer Directed Healthcare Products in Flexible and COBRA Benefits in a call-center environment. Provide prompt and accurate problem resolution for internal and external clients. Own the issue resolution from start to finish Coordinate annual benefits enrollment renewal and ongoing administration for clients, participants, COBRA insured, and retirees, etc., in a timely manner. Ensure that plans are accurate, current, and meet compliance standards Distribute claims and documentation for reimbursements as well as COBRA reinstatements and terminations. Educate participants and clients about their benefits related to eligibility and plan requirements. Ensure all internal controls and procedures are followed for accuracy Provide excellent customer service support for ongoing benefit activity and eligibility. Assure plans are administered in a manner that is compliant with IRS regulations. Record necessary changes/updates as appropriate Additional responsibilities as assigned Preferred Qualifications Prior benefits knowledge preferably regarding COBRA, Health Savings, or Flexible Spending Customer service or call-center experience Minimum Qualifications High School Diploma or GED Acute detail and accuracy skills Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally Excellent customer relation skills Proficient use of applicable technology Ability to work in a team environment as well as independently Ability to prioritize multiple responsibilities and pay close attention to detail on many, varied tasks

Read the full description at ebez.fa.us2.oraclecloud.com. FewerJobs shows a source-linked preview and links to the original posting.