Application Support Specialist (Clearance Required)

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

$90K-$152K not verified - source not recorded; timestamp not recorded

401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

53% above the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Application Support Specialist (Clearance Required) Reston, VA Position Overview The Tier 3 Support Specialist provides advanced technical and operational support for mission‑critical systems. This role focuses on incident response, defect triage, and sustained operational support to ensure system availability, performance, and reliability. The ideal candidate brings hands‑on troubleshooting experience, strong analytical skills, and the ability to work effectively in a fast‑paced, operational environment. Key Responsibilities Provide Tier 3 technical support for SWFT and FTS applications and services Lead and participate in incident response, including issue identification, root‑cause analysis, mitigation, and resolution Perform defect triage, analyzing reported issues, validating defects, and coordinating with development and engineering teams Monitor system health and performance using monitoring and logging tools Document incidents, resolutions, and troubleshooting steps in ServiceNow Support operational handoffs and escalations during extended support hours (0800-2000 ET) Collaborate with Tier 1 and Tier 2 teams to resolve complex issues and prevent recurring incidents Assist with operational readiness activities, maintenance events, and system updates Contribute to continuous improvement by identifying trends, risks, and process enhancements Required Qualifications Active Top Secret clearance, with SCI eligibility 1+ year of experience providing technical or operational support in a production environment Preferred Qualifications Experience with incident management and defect triage Hands‑on experience using ServiceNow for ticketing and incident tracking Familiarity with monitoring and logging tools (e.g., application logs, system dashboards, alerting tools) Ability to troubleshoot complex issues across applications, services, and workflows Experience supporting SWFT and/or FTS systems Prior Tier 3 or escalation‑level support experience Exposure to

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