Software Engineer, User Operations

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About this role

Software Engineer, User Operations Remote, United States Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code. About the Role We're hiring a Software Engineer for our User Operations team to own and build our product quality infrastructure and tooling - the systems that capture, triage, route, and acts on customer and product feedback at scale. You'll work on everything from intelligent bug reporting pipelines to software that captures customer feedback at scale to systems that give our business real-time visibility into our strongest Voice of the Customer signals. This is an internal-facing role with direct impact on product quality. You'll be building the systems that close the loop between what customers experience and what gets built - helping us catch problems before our users do, and ensuring the right signal reaches the right people, fast. If building an AI-native, first-of-its-kind Voice of the Customer program from the ground up excites you, this role is for you. What you'll do - Develop AI-powered systems that synthesize customer signal at scale - separating noise from what matters, routing feedback to the right teams, and surfacing the voice of the customer in ways that actually shape product decisions. - Build

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