Director, Customer Experience

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Director Plus From the posting source checked Jun 20, 2026

Work mode

Onsite From the posting source checked Jun 20, 2026

In-office days

5 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Growth-stage From the posting source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Director, Customer Experience Ventura, CA | OnSite Director, Customer Experience About the role: Curri is seeking a Director, Customer Experience to own and transform the company's customer and driver support function from end to end. Support is Curri's most direct touchpoint with every customer and driver we serve, and right now it needs a dedicated leader with a real mandate to build, not just manage. In this role, you will inherit a fragmented support org and turn it into a scalable, agentic-first function that raises quality across every channel while reducing cost-to-serve, reporting directly to the COO who is personally invested in AI-first operations. What you will do: - Own end-to-end support for customers and drivers across account support, live delivery support (phone and chat), and driver support. - Build and ship agentic CX in production, including triage, resolution routing, escalation handling, and systematic rebalancing of BPO, AI, and human support. - Set and hold a high quality bar across all channels, informed by the real expectations of customers and drivers, and build the infrastructure to track and act on it continuously. - Own the driver payment experience end-to-end: payment terms, invoice disputes, payout escalations, 1099 compliance, and Stripe gap resolution. - Stay closer to the front line than anyone else on the leadership team by consistently listening to calls and reading chats. - Partner with Product, Engineering, and Growth to build the CX roadmap, including agentic infrastructure, automation, and systems that raise quality and reduce cost-to-serve. - Lead headcount

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