Group Product Manager

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$102,662 U.S. median for this role

Projected growth (BLS Employment Projections)

+5.4% - Faster than average

Matched to SOC 11-1021 - Product Management aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

Group Product Manager Taipei, Taiwan Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview : Lead the product roadmap for Coupang Taiwan's Customer Service Intelligence domain, owning end-to-end product development of post-purchase experiences that wow customers from order to resolution. Drive initiatives across self-service, agent productivity, and AI/LLM-powered support features, partnering with globally distributed engineering, ML, UX, analytics, and operations teams. Use data, experimentation (A/B testing), and customer insight to prioritize trade-offs and deliver measurable business impact as Coupang scales its services. What You Will Do : - Define and drive the product roadmap for the Customer Service domain, prioritizing initiatives that enhance the core customer experience. - Lead end-to-end product development from conception to launch and iteration. - Develop hypotheses and run experiments (A/B testing, etc.) to identify trends and deliver measurable business impact. - Partner cross-functionally with engineering, ML, UX, analytics, and

Read the full description at www.coupang.jobs. FewerJobs shows a preview and links to the original posting.