Order Management Analyst

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$106,409 U.S. median for this role

Projected growth (BLS Employment Projections)

+7.7% - Faster than average

Matched to SOC 13-2011 - Finance aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Finance From the posting source

Seniority

Mid From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Order Management Analyst Taguig City, Metro Manila, Philippines Company Description: Global Business Services Manila is the only ContiTech location in the Philippines providing support to global stakeholders (e.g. NAR, EuroAsia) Job Description: ▪ Manage queues and cases (customer orders and inquiries) from Salesforce.com ▪ Answer customer inquirires completely and accurately ▪ Accurately enter orders manually into SAP. ▪ Ensures that electronic orders flow into the system as intended. ▪ Resolve order conflicts (pricing, terms, products) and monitors orders through shipment. • Ensure order fulfillment (stock availability, order status, document requests, etc.) • Correct EDI or Electronic order errors to root-cause • Handle specialized customers and tasks with specific instructions and requirements • Handle simple claims like undershipping, overshipping, customer errors that require straightforward credit/debit or return • Handle more complex claims like annual returns and freight claims" ▪ Answer inbound calls for routine inquiries ▪ Make outbound calls for routine inquiries, verification, clarification, etc. ▪ Understand and effectively recommend products and solutions to customers. Offer alternative products or solutions to meet customers' needs. If something is stocked out, offer comparable spec to meet customers' requirements. Uses catalogs and software programs to provide recommendations and solutions to unique customer inquiries" ▪ Perform SAP transactions to log, check order status, quote price and availablity and provide product information to customer ▪ Coordinate with various departments such as pricing, supply chain, master data, etc as needed to completely answer customer inquirires ▪ Function as universal back-up specifically for specialized accounts/tasks. • Resolve complaints

Read the full description at jobs.smartrecruiters.com. FewerJobs shows a preview and links to the original posting.