Vice President, Client Success

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

$214K-$335K From the posting source

401(k) match

Not verified

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

248% above the BLS role benchmark for customer success aggregate.

Posted salary is far from this role benchmark; treat it as low confidence.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Staff Plus From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered From the posting source

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Vice President, Client Success San Francisco, CA | Lehi, UT | Plano, TX At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. At Collective Health, Client Success plays a pivotal role in shaping our client interactions and fostering strong relationships. We are seeking a strategic and experienced leader to rapidly scale and lead our Client Success team. In this role, you will engage directly with post-sale clients, consultants, and brokers, collaborating across functions to design and deliver exceptional experiences for employers. Reporting to the Chief Revenue Officer, you will be a critical member of the Collective Health leadership team, collaborating across all functions in the company to deliver a world class experience at scale. What you'll do: - Lead the Client Success organization, including Directors and Strategic Account Executives, to drive engagement and high performance while managing the full client lifecycle post implementation, including annual renewals and upselling products. - Be a senior, strategic voice and trusted advisor in client and channel relationship management, particularly with senior leadership. - Represent Client Success and our clients, as needed, in quarterly board meetings and externally at conferences and industry events. - De-escalate and resolve complex client situations both internally and externally, while providing feedback to product, member services and marketing teams for continuous improvement of the company's products and service offerings. - Work cross functionally to deliver client impact and quality outcomes as a

Read the full description at jobs.collectivehealth.com. FewerJobs shows a preview and links to the original posting.