Customer Success AI Optimization Intern

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified last checked Jun 13, 2026

Salary

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401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked Jun 13, 2026.

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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About this role

Customer Success AI Optimization Intern Cambridge, MA Cambridge Mobile Telematics (CMT) is the world's largest telematics service provider. Its mission is to make the world's roads and drivers safer. The company's AI-driven platform, DriveWell® Fusion, gathers sensor data from millions of IoT devices - including smartphones, proprietary Tags, connected vehicles, dashcams, and third-party devices - and fuses them with contextual data to create a unified view of vehicle and driver behavior. Auto insurers, automakers, commercial mobility companies, and the public sector use insights from CMT's platform to power risk assessment, safety, claims, and driver improvement programs. Headquartered in Cambridge, MA, with offices in Budapest, Chennai, Seattle, Tokyo, and Zagreb, CMT measures and protects tens of millions of drivers across the world every day. CMT is looking for a collaborative, curious, and driven Customer Success Intern who wants to make a real impact by helping our team work smarter - using AI and automation to improve how we serve customers and operate as a team! CMT is looking for a collaborative, customer-committed, and creative Customer Success Intern who wants to join us in making roads safer by making drivers better! Responsibilities: Audit current tool usage and subscription levels across the Customer Success tech stack Identify gaps in AI adoption and automation opportunities (e.g., automated note capture, summarization, workflow automation, account insights) Conduct interviews with CSMs and cross-functional teams (Sales, Product, Operations) Quantify time-saving and workflow optimization opportunities Develop a structured AI Enablement Guide tailored to Customer Success Deliver live training sessions

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