Escalations Engineer

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

Median wage (BLS OEWS)

$111,944 national median

Projected growth (BLS Employment Projections)

+13.7% - Much faster than average

Matched to SOC 15-1252 - Data and ML aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Escalations Engineer United States At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 We're looking for an Escalations Engineer who shares our passion for excellence and brings a user-first mentality to everything they do. The ideal candidate is technically sharp, has outstanding interpersonal skills, and is genuinely driven to make customers happy. At ClickUp, the team, processes, and tools we use are critical to our success, and we want someone who thrives on continuously exploring and challenging our platform as it evolves. In this role, you'll champion the customer experience by ensuring every voice is heard, every problem is addressed, and by serving as the bridge between our customers and Engineering teams. The Role: - Engage with customers and customer-facing teams to quickly and thoroughly address critical issues to protect the health of an account. - Coordinate across internal resources to manage cross-functional responses to at-risk customers, providing clear and concise updates to all stakeholders. - Be a reliable technical resource, stepping in to investigate, diagnose, and problem solve issues alongside TS and EPD. - Reproduce customer issues to verify problems and provide feedback to Engineering and other teams. - Lead emergency escalations, including communicating risk and progress to

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