Leader, Customer Quality Engineering

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

$187K-$237K From the posting source checked Jun 20, 2026

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

U.S. benchmark only; posted salary is not compared across countries or currencies.

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Hybrid From the posting source checked Jun 20, 2026

In-office days

2 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Mar 10, 2026 From the posting source checked Jun 20, 2026

Where they hire

State eligibility is not yet verified.

About this role

Leader, Customer Quality Engineering 2 Locations The application window is expected to close on: 03/10/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . The application window is expected to close on: February 14, 2026. NOTE: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Candidate must be local to the San Jose area, as this is a hybrid role. Meet the Team This role sits within Cisco's Global Supply Chain , on the central Customer Quality Engineering team. You'll join a global group of Customer Quality Engineers who are co-located with key accounts and customer geographies. As part of this Quality function, the team faces the customer and is responsible for building relationships with the Cisco Account Teams and customers to understand Cisco's hardware performance in their networks. They are then responsible for driving insights back to the internal engineering teams to the product's ensure continuous improvement. Your Impact As a Customer Quality Engineer Manager, you will be at the forefront of redefining Cisco's Quality Management System (QMS) for our most strategic customers. You will lead a team that delivers a “white glove” experience, driving direct, transparent engagements and deep Root Cause Analysis (RCA) insight discussions. Your leadership will help ensure top-tier product quality, tailored field mitigation, and proactive customer support for top accounts. Lead a customer-centric quality engagement model for Cisco's most strategic customers, delivering

Read the full description at cisco.wd5.myworkdayjobs.com. FewerJobs shows a preview and links to the original posting.