EMEA Service Delivery Manager (Technical)

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

EMEA Service Delivery Manager (Technical) 2 Locations Workplace Resources (WPR) are looking for a dynamic Service Delivery Manager (Technical Services) for the EMEA region. Ideally suit a Country or Regional FM or Project Manager looking to take the next step in their career. WHAT YOU'LL DO Govern an FM Contract which ensures all EMEA locations have a maintenance, life cycle management strategy & engineering plan for technical assets (HVAC, Building Management. Systems etc) You will partner with the worldwide team, and local leaders to deploy existing Cisco policies and procedures using your industry expertise and knowledge, ensuring owned and leased workplaces are safe & functional. Establish business relationships to better align current services today, and ensure complete support of the business units as they constantly evolve and innovate. YOU WILL BE RESPONSIBLE FOR: The delivery of FM Hard services via outsourced Service Providers including: - Contractual execution against existing critical metrics and SLAs - Strategic Asset Opex & CAPEX Investment Plans, including due diligence, developing multi-year programs, prioritize work into projects, present/align the plan for the project teams to deliver. - Driving continuous improvements in service levels, operating costs, energy & sustainability, quality and safety. - Monitoring and Reporting on significant events impacting business operations. - Budget & Spend Management, and prioritising needs. Contract Variations, Work Order & Financial Approvals. - Owning Business Continuity plans associated to FM Hard Services COMPLEXITY OF JOB - Solve complex problems and identify viable and often innovative options, using analytical skills and judgment to

Read the full description at cisco.wd5.myworkdayjobs.com. FewerJobs shows a preview and links to the original posting.