IT Support Engineer

Benefits

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About this role

IT Support Engineer Charleston, SC About Cipher Mining We are an industrial-scale data center construction and operations company. We allocate data center opportunities between bitcoin mining and other high performance computing services, such as AI. We continue to develop our pipeline of power capacity at high quality data center sites, either for bitcoin mining or HPC. Our best-in-class management team leverages expertise from the technology, fintech, energy, and finance domains, as well as deep experience related to cryptocurrencies and blockchain. Position Overview We are seeking a proactive, customer-focused IT Support Engineer to deliver exceptional technical support across our organization. You'll play a key role in keeping our employees and datacenter teams productive by troubleshooting issues, improving IT workflows, and implementing modern management tools. This role supports a distributed user base spanning our New York headquarters, Charleston, SC, Denver, CO, and Texas datacenters. You'll work closely with colleagues across departments, providing hands-on assistance while contributing to system reliability and security. The ideal candidate has 3+ years of IT support experience, thrives in hybrid Windows/Mac environments, and brings familiarity with Microsoft Intune, Entra ID (Azure AD), and core networking concepts. This position also offers potential growth opportunities into systems administration, security, or network engineering. Key Responsibilities - Serve as a primary point of contact for Tier 1 and Tier 2 technical support, troubleshooting hardware, software, and connectivity issues across multiple locations. - Support and manage Windows, macOS, and iOS devices using Microsoft Intune, ensuring compliance and streamlined configuration management. - Administer user

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