Customer Success Manager

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Hybrid From the posting source checked Jun 20, 2026

In-office days

2 days From the posting source checked Jun 20, 2026

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Success Manager New York | Hybrid | Remote ABOUT CINDER Cinder provides a platform to protect the internet. We help companies manage the interaction layer - the part of their product where users engage, and sometimes abuse systems. Our AI agents, workflows, and tooling power real-time trust & safety, AI red teaming, and content integrity for some of the most important technology companies in the world. We're a small, fast-moving team backed by Accel and Y Combinator. We care about being intentional, direct, and deeply focused on providing real outcomes for our customers. THE ROLE We're hiring a Customer Success Manager to help us scale how we support and partner with customers as we grow. You'll join an existing foundation and work closely with our Customer Success team, as well as Product and Engineering, to deliver a high-quality and consistent customer experience. This is a technical, hands-on role. A large portion of customer interactions involve diagnosing issues, understanding how systems are configured, and helping customers navigate the details of how Cinder works in practice. You will own a set of accounts and be responsible for both customer outcomes and technical problem-solving, including: - helping customers successfully implement and use Cinder in their workflows - supporting adoption of new features and capabilities as the product evolves - investigating issues, answering detailed product questions, and guiding customers to resolution - following through on product gaps, bugs, and edge cases that impact customer experience You'll act as the bridge between customers and

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