Customer Success Manager, Scale

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

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Learning budget

Not verified

Verification

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Salary

$100K-$115K not verified - source not recorded; timestamp not recorded

401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$57,704 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.9% - Slower

86% above the BLS role benchmark for sales aggregate.

Matched to SOC 41-2031 - Sales aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Success Manager, Scale Remote, SF, NYC | Remote CUSTOMER SUCCESS MANAGER, SCALE At Centralize, we're building the GPS for navigating trust in complex deals - the relationship intelligence platform redefining CRM in the AI era. Webflow, Intercom, Brex, Cognition, LangChain, and Cresta use us to close their largest deals. We've grown 5x in the last year and accelerating. We just raised a Series A led by NEA and we're about to bring Centralize to the world: a public launch, self-serve signup, and the start of an enterprise revenue category becoming a household name. You'll join as an early member of the Customer Success team, partnering directly with our Head of Customer Success to shape how we onboard, educate, and support customers at scale. You'll own a portfolio of mid-market and growth-stage customers while leading onboarding, implementation, and adoption, creating scalable customer success playbooks, running trainings and business reviews, and driving product adoption, retention, and expansion. Compensation: $100,000 -115,000 JOB DESCRIPTION: Customer Ownership - Serve as the primary point of contact for a portfolio of customers, owning their outcomes end-to-end - Manage onboarding, implementation, and adoption for new customers - getting them live, active, and realizing value quickly - Run customer trainings, onboarding sessions, and executive business reviews - Monitor and prioritize your book of business using customer health signals, proactively identifying at-risk accounts and escalating appropriately - Drive product adoption, engagement, retention, and expansion opportunities across your portfolio - Own renewals and support expansion conversations in partnership with your

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