Client Service Leader - Water Services

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Client Service Leader - Water Services CDM Smith has a new opportunity for an experienced Client Service Leader to lead client engagement and business development for water and wastewater municipal infrastructure for multiple private, municipal and state agency clients in the Hawaiian/ West Pacific market! We have worked on some complex projects for major clients throughout this region and are looking for a candidate who will help continue this tradition through both the management of existing client portfolios and the development of strategies to grow business with new clients. As a member of this team, you will contribute to CDM Smith's mission by: • Developing client engagement strategies and pursuit plans for new water, wastewater and environmental business in the Hawaiian/ West Pacific market • Aligning CDM Smith's firm-wide strategies with local business development activities. • Being responsible of the overall financial performance of projects within a client portfolio. • Being a highly visible advocate of CDM Smith through active participation in professional and industry organizations. • Assembling and leading client and project teams to meet client needs and project requirements. • Developing and leading proposal efforts and presentations. • Implementing CDM Smith's Sales Delivery Process and proactive use of CDM Smith's sales tools. • Negotiating critical issues with clients and potential teaming partners and subconsultants. • Development of technical approaches and strategies. • Assisting on individual projects and meeting billable hour targets. • Meeting annual sales goals from both existing and new clients. • Managing business development budgets and

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