Sr. Knowledge Management Expert - Customer Service

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Equity

Offered From the posting source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Sr. Knowledge Management Expert - Customer Service Makati, , Philippines Company Description: Job Description: Join the team redefining how the world experiences design. Hey, mabuhay! 👋 Thanks for stopping by. We know job hunting can take time, so we'll get straight to it. Where and how you can work Our Manila campus is home to our growing Customer Service team, connecting with users around the world. At Canva, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals - whether you're working onsite, remotely, or a mix of both. What you'd be doing in this role As Canva scales, change continues to be part of our DNA - and that's all part of the fun! This role is part of the User Voice Supergroup , which exists to ensure every user is empowered, and every voice is heard. As a Sr. Knowledge Management Expert aka Content Strategist - Customer Service , you'll own content quality and customer experience for a defined domain or set of user journeys across both AI and human help and support. You're accountable for what content exists, why it exists, and how it works together-not just for writing individual content pieces. You'll lead complex content changes end-to-end, partner closely with Product and Customer Support stakeholders, and guide junior writers (including BPO partners) to execute large-scale updates consistently and at a high standard. This means you're not just executing tasks. You're deciding what should be built, owning complex change,

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