Program Manager - Customer Experience

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

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Weekend work

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Company

Equity

Offered From the posting source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Program Manager - Customer Experience Jakarta, , Indonesia Company Description: Job Description: Where and how you can work: This role is based in Jakarta, Indonesia. At Canva, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals. You'll collaborate closely with local stakeholders in Indonesia and partner with global teams across Australia and the Philippines - bringing the voice of Indonesian users into global conversations. What you'd be doing in this role: As Canva scales, change continues to be part of our DNA. But we like to think that's all part of the fun. As a User Voice Experience Advocate in our User Voice Supergroup, sitting within Service Design & Delivery, you'll shape how support feels for users in Indonesia. You'll make sure our help experience feels truly local - while still being powered by Canva's global capabilities. This is a hands-on, impact-driven individual contributor role where you'll analyse insights, design improvements, and drive measurable service outcomes. At the moment, this role is focused on: Owning and executing the support strategy for Indonesia - grounded in user insights and aligned with global User Voice processes Auditing and improving help center content, chatbot responses, and specialist communications to ensure they reflect Indonesian language, culture, and expectations Identifying recurring pain points through dissatisfied user feedback and turning insights into measurable improvements Launching local support initiatives that reduce customer effort and increase user satisfaction Acting as the bridge between local country priorities and global User

Read the full description at jobs.smartrecruiters.com. FewerJobs shows a preview and links to the original posting.