Customer Support Manager

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Onsite Inferred - source not recordedchecked Jun 20, 2026

In-office days

5 days Inferred - source not recordedchecked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Company stage

Growth-stage From the posting source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Support Manager San Francisco | OnSite As a Customer Support Manager at Campfire, you will be a frontline champion for our customers - ensuring fast, thoughtful, and high-quality support across technical and accounting-related needs. You will own complex support cases, build deep product expertise, and help shape the foundations of our support motion as we scale. You will work closely with Product, Engineering, and Customer Success to turn customer feedback into better product experiences and continuously improve how we support our users. This role is ideal for someone who loves problem-solving, thrives in fast-growing environments, and wants to grow into leadership over time. KEY RESPONSIBILITIES CUSTOMER SUPPORT DELIVERY - Own and resolve complex technical and accounting-related support cases with speed, accuracy, and empathy - Manage daily support tickets and customer inquiries across email, chat, and other support channels - Troubleshoot ERP workflows, accounting data issues, and product functionality - Proactively follow up to ensure full issue resolution and high customer satisfaction - Document recurring issues, best practices, and solutions in internal knowledge bases CUSTOMER EXPERIENCE & RETENTION - Build trusted relationships with customers by providing thoughtful, high-quality support - Monitor customer health, sentiment, and recurring issues that could impact retention - Identify trends in support requests and flag risks, product gaps, and improvement opportunities - Partner closely with Customer Success to ensure seamless knowledge transfer CROSS-FUNCTIONAL COLLABORATION - Work with Product and Engineering to report bugs, reproduce issues, and validate fixes - Provide structured feedback on product usability, workflows,

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