Payment Experience Guide

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Offered From the posting source checked Jun 20, 2026

Verification

Not verified

Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Payment Experience Guide Sofia, Sofia (stolitsa), Bulgaria As a Payments Experience Guide , you'll be our user's go-to hero whenever something goes wrong with a payment. Whether a transfer didn't go through or something just feels off, you'll step in to investigate with care and precision. You'll make sure everything is resolved accurately and fast - no guesswork, no confusion. Take Ownership Your job is more than fixing problems: it's about keeping our users informed , reassured, and confident at every step. You'll explain what's happening, what's next, and what (if anything) they need to do. You'll turn frustrating moments into smooth experiences - and help make banking feel effortless. - Take full responsibility for delivering high-quality, empathetic support in every interaction, ensuring that users always feel heard, understood, and valued throughout their payment journey. - Own the process of handling escalations related to payment issues by investigating thoroughly, coordinating with the right teams when needed, and making sure the user receives a correct and timely resolution. - Act swiftly in picking up SOS conversations, recognizing the urgency of the situation, and ensuring that no user in distress is left waiting - your quick action provides reassurance and builds trust. - Keep users informed every step of the way by setting clear expectations, sharing progress updates, and following through until their issue is fully resolved, creating a transparent and reliable support experience. - You speak English fluently and have strong communication skills, while showing empathy - You're a problem solving

Read the full description at careers.bunq.com. FewerJobs shows a preview and links to the original posting.