Offboarding Agent

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

Median wage (BLS OEWS)

$61,842 national median

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Offboarding Agent Sofia, Sofia (stolitsa), Bulgaria Our users trust us to keep their money safe and their banking experience stable. As our Offboarding Agent, you'll handle sensitive account closures quickly, fairly, and in line with regulations. You'll make sure users are clearly informed, funds are handled securely, and the process remains professional, compliant, and respectful from start to finish. Take Ownership As an Offboarding Agent, you'll own the final stage of the user journey for accounts that need to be closed due to misuse, fraud, money laundering, or policy violations. Specifically, you'll be in charge of: ⚡ Swift and accurate offboarding: Handle offboarding escalations, formal complaints, and manual refunds quickly, accurately, and within the required deadlines. 💬 Clear user communication: Make sure users understand the decision, timeline, next steps, and what will happen with their funds. 🔐 Secure handling of funds and assets: Ensure funds, crypto, and stocks are handled securely and transparently, in line with laws, regulations, and internal policies. 🧠 Risk-based case handling: Assess higher-risk cases carefully, use the right workflows and tools, and make sure decisions are properly justified and documented. 🛠️ Process improvement: Identify recurring issues, work with stakeholders to fix root causes, and help improve offboarding workflows, automation, and user communication. - You have experience or strong interest in fraud, AML, financial investigations, risk operations, or compliance-related processes. - You can assess sensitive cases carefully and make accurate, risk-based decisions. - You communicate clearly and empathetically, while keeping the user experience in mind. - You

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