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KYC (User Verification) Team Lead

Bunq - Sofia, Sofia (stolitsa), Bulgaria

Posted Feb 25, 2026

Benefits

Parental leave
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Non-birth-parent leave
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Family-building benefits
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Mental health support
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Verification
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401(k) match
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Schedule

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Weekend work
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Application

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About this role

KYC (User Verification) Team Lead Sofia, Sofia (stolitsa), Bulgaria At bunq, we make life easy. That means from the moment a user signs up, their journey should be smooth, fast, and hassle-free. When our automated systems need a human touch for verification, our users count on you and your team to be swift, precise, and deliver exceptional service from day one. You'll lead a team of User Verification (KYC) agents, ensuring we welcome our users instantly and securely, so they can start banking with us right away 🏦 Take ownership As our User Verification Team Lead, you will: - Manage User Verification backlogs efficiently, ensuring we always remain proactive and our users don't have to wait. - Find gaps in our processes and propose fixes that boost our operational efficiency, making processes better for both our users and your team. - Support and motivate your team of User Verification Agents to reach their KPIs and grow professionally, fostering a culture of excellence and continuous improvement 🚀 You'll thrive in our environment if this sounds like you: - You have great empathy and high emotional intelligence, allowing you to understand our users' needs and frustrations. - You're a structured thinker who can make decisions independently and confidently. - You're tenacious and relentless, you don't stop until the job is done and our users are happy. - You have a proactive mindset and are excited about integrating AI into daily tasks to make our processes even smarter 🧠 - You're fluent in

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