Fraud Ops Team Lead

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

Median wage (BLS OEWS)

$93,011 national median

Projected growth (BLS Employment Projections)

+5.1% - Faster than average

Matched to SOC 13-1161 - Marketing aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Fraud Ops Team Lead Amsterdam, Noord-Holland, Netherlands As our Fraud Operations Team Lead , your mission is to lead our first-line defense against fraud. You'll manage and scale our Fraud Operations team to ensure a quick and accurate resolution for all types of fraud threats, protecting our users and their money. Why this matters: At bunq, we make life easy. When our users face a potential fraud threat, they trust us to act with speed, empathy, and precision. You will lead the team that stands on the front lines, ensuring every case is handled with care and efficiency, maintaining user trust and security. Take ownership - Drive operational excellence: lead a high-performing team by setting clear goals, optimizing processes for speed and accuracy, and relentlessly removing blockers. - Own the entire fraud case journey: you'll have end-to-end ownership, from the initial flag and investigation to the final resolution, including all user and third-party communications. - Drive quality & empathy: ensure every investigation is conducted with the highest quality standards and that every user interaction is handled with utmost empathy and care. You'll thrive in our environment if this sounds like you: - You have great empathy and high emotional intelligence, allowing you to understand our users' needs and frustrations. - You're a structured thinker who can make decisions independently and confidently. - You're tenacious and relentless. You don't stop until the job is done and our users are happy. - You have a proactive, AI-first mindset and are excited about

Read the full description at careers.bunq.com. FewerJobs shows a source-linked preview and links to the original posting.