Customer Experience Assistant Manager

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

Median wage (BLS OEWS)

$61,842 national median

Projected growth (BLS Employment Projections)

+1.9% - Slower

7% below the BLS national median for operations aggregate.

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Experience Assistant Manager Dallas, TX Customer Experience Assistant Manager - Dallas, TX Position Overview: The Customer Experience Assistant Manager for our Dallas showroom location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to Brilliant Earth customers. The Customer Experience team members efficiently and effectively execute a personalized showroom experience with our fine jewelry customers. As the team's manager, you will foster an environment of partnership & positivity, bias toward action, and commitment to the customer. The Assistant Manager assists in leading the team to achieve and exceed sales and customer experience goals, directly impacting the growth of the company and the individual team members. We are searching for a motivated and dedicated team leader to drive success. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Dallas, TX, showroom location. The targeted budget for this position is $55,000 - $60,000 annually. This compensation budget range may be adjusted at any time at the discretion of the company. Key Responsibilities: - Assist in the recruitment and management of a Customer Experience team in a fast-paced environment, focused on achieving sales targets, team KPIs, and providing a luxury experience to all customers. - Maintain an efficient and highly functional showroom and office, ensuring that the team is meeting a high standard of customer service. - Create memorable and personalized experiences for Brilliant Earth customers by guiding

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