Head of Professional Services

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About this role

Head of Professional Services San Francisco, United States About the company Braintrust is the AI observability platform. By connecting evals and observability in one workflow, Braintrust gives builders the visibility to understand how AI behaves in production and the tools to improve it. Teams at Notion, Stripe, Zapier, Vercel, and Ramp use Braintrust to compare models, test prompts, and catch regressions - turning production data into better AI with every release. About the role As the Head of Professional Services, you will build and lead Braintrust's Professional Services function from the ground up. You'll work directly with customers to get them live, drive adoption, and ensure they are successful using Braintrust in real-world, production environments. You'll play a critical role in how customers experience Braintrust, especially as we expand into larger and more complex deployments. In the early stages, this is a hands-on role where you will scope engagements, write SOWs, and lead delivery yourself. Over time, you will define our services offerings, establish pricing and packaging, and build a team. You'll partner closely with GTM, Customer Experience, and Engineering to ensure customers are getting value quickly and to feed insights back into how we improve the product and go-to-market motion. What You'll Do - Work directly with customers to onboard, implement, and drive early adoption of Braintrust across key accounts. - Hire, develop, and scale a high-performing Professional Services team - Scope engagements and write clear, outcome-driven Statements of Work that align with customer goals. - Own delivery end-to-end,

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