Associate Product Support Specialist - EMEA & US hours

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Associate Product Support Specialist - EMEA & US hours Czechia Bloomreach is building the world's premier agentic platform for personalization .We're revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. - We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. - We're making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise - available on demand, at every touchpoint in their journey. - We're designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine - Loomi AI - so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. We're currently expanding our Bloomreach Engagement Support Team , and we're looking for a new colleague to join as an Associate Product Support Specialist - working during US business hours / EMEA business hours. We offer remote work from Czechia or Slovakia, with optional office space in Bratislava, Brno, or Prague. Are you up for the challenge? Tasks and responsibilities: - Provide consulting to Bloomreach Engagement users through live chat or other channels if needed, covering topics such

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