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Senior Customer Success Manager

Blink - London | Remote

Posted Jun 10, 2026

Benefits

Parental leave
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Non-birth-parent leave
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Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
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Relocation assistance
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Childcare support
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Learning budget
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Verification
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Salary
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Market context

U.S. role benchmark (BLS OEWS)
$78,856 U.S. median for this role
Projected growth (BLS Employment Projections)
+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Customer Success From the posting source checked Jun 20, 2026
Seniority
Senior From the posting source checked Jun 20, 2026
Work mode
Remote From the posting source checked Jun 20, 2026
In-office days
0 days From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
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Application

Cover letter
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Assessment
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Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Customer Success Manager London | Remote Senior Customer Success Manager Job Description Who We Want: The Senior Customer Success Manager (CSM) owns the post-sale client experience across onboarding, adoption, relationship management, retention, and cross-functional delivery. This role combines high-level client relationship building with operational oversight and project coordination. The ideal candidate will be a confident communicator, trusted advisor, and proactive problem-solver, with the ability to align customer outcomes with Blink's platform capabilities while ensuring smooth project execution across teams. This role is both strategic and hands-on. You will collaborate closely with customers, attend in-person meetings when needed, and work cross-functionally with Blink teams (Product, Solutions, Support, Growth, Delivery, Tech, and Professional Services) to ensure customer success at every stage of their journey. Reports To: VP of Client Services (VP, CS) Department: Client Services / Delivery Key Responsibilities: Customer Onboarding & Implementation - Lead onboarding for new customers, including platform configuration, user setup, and process alignment - Continuously validate client goals and evolving priorities, flagging any conflicting information early and collaborating with internal teams to align and act quickly - Deliver customized training and enablement for different user groups (admins, managers, end users) - Act as the bridge between the client and Blink technical teams to support integrations and data alignment - Build onboarding plans, kickoff agendas, and manage cadence with the client Account Management & Relationship Building - Serve as the primary day-to-day contact for assigned clients after handoff from Sales. - Manage a portfolio of clients with accountability

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