Customer Success Manager

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

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Weekend work

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Company

Company stage

Series B From the posting source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Customer Success Manager San Francisco About Bland AI At Bland, we're building the most human AI phone agents in the world. We're a Series B startup backed by Emergence Capital, Y Combinator, and the founders of PayPal and Twilio, and we've raised $65M to reimagine the future of customer communication. Today, we're a 60 person team powering voice automation for companies like Better.com http://Better.com, helping them deliver friendly, helpful, and human-like conversations at massive scale. And now we're hiring our next game-changing teammate: a Technical Account Manager (TAM) who lives at the intersection of customer success, and solutions. Why this role exists We need someone who will take control of post-sales, enforce clarity, and drive customers to value fast. Someone who doesn't wait for direction, they build the plan, run the room, unblock deployments, collapse timelines, and turn customer confusion into clean, repeatable execution. Someone who can stabilize accounts, surface real risks, tighten the feedback loop, and aggressively identify expansion opportunities. That's the founding Technical Account Manager: the person who owns outcomes, commands the customer relationship, and turns our product into an undeniable business impact at speed. What you'll do - Drive Customer Outcomes - You'll own the post-sales journey end-to-end, ensuring every customer launches quickly, hits quantifiable KPIs, and sees unmistakable ROI from our agents. That means diagnosing blockers before they become problems, pushing customers toward high-value use cases, and turning every deployment into a measurable win for both their business and ours. - Cross-Functional Problem Solving - Partner

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