Retail Services Experience Supervisor

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$111,944 U.S. median for this role

Projected growth (BLS Employment Projections)

+13.7% - Much faster than average

Matched to SOC 15-1252 - Data and ML aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Retail Services Experience Supervisor As the Retail Services Experience Supervisor, you'll be responsible for the operations and customer experience related to Geek Squad services for computer and cellphone repair and car electronics installations at the Best Buy store. In partnership with your General Manager and Services Experience Manager, you'll identify opportunities, implement plans and drive priorities to provide best-in-class employee and customer experiences. What you'll do - Optimize schedules to ensure stores are staffed efficiently and employees are prepared to deliver great customer experiences - Provide work direction, ongoing training, career development and performance management to your employees - Manage and achieve key metrics and results, including customer satisfaction, turn time, productivity and revenue, and identify opportunities to improve performance - Perform in-store leadership duties as needed, including opening, closing, cash management and manager-on-duty tasks Basic qualifications - 1 year of experience as a supervisor or manager in business, military or related fields - 1 year of experience in services, customer service or related field Preferred qualifications - 1 year of retail experience - Previous profit and loss (P&L) ownership, including forecasting for expense/labor management - Experience driving key business performance indicators, such as revenue and operating income - Experience analyzing business results - Inventory control, technology repair and/or distribution experience What's in it for you We're committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key

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