Technical Support Engineer

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$111,944 U.S. median for this role

Projected growth (BLS Employment Projections)

+13.7% - Much faster than average

Matched to SOC 15-1252 - Data and ML aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Technical Support Engineer Job Location - Country Mexico Technical Support Engineer Location: Mexico (Remote, Hybrid, or Office-Based) Position Summary: Bentley Systems is seeking a dedicated and experienced Technical Support Engineer to join our highly successful global Application Support team. Focusing primarily on our Transport Network and Asset software portfolio, you will initially specialize in our premier bridge inspection products before expanding your expertise into other critical application areas. Joining a mature and collaborative team, this position is ideal for an experienced support professional who is accustomed to navigating Enterprise Systems within Hosted/SaaS environments. In this pure product support role, you will be instrumental in driving user success through expert problem analysis, issue replication, technical documentation, and swift resolution for Bentley's suite of supported products. Responsibilities: Technical Troubleshooting: Perform in-depth diagnostics to identify root causes and resolve application issues quickly and effectively, followed by rigorous testing to ensure successful solutions. Customer Communication: Provide exceptional, timely technical support to users via web portals, email, and phone, maintaining a "user-first" mentality. Incident Management: Accurately document user inquiries, troubleshooting steps, and incident resolutions using our online case management system (e.g., ServiceNow) and internal knowledge bases. Escalation & Collaboration: Escalate highly complex issues to senior

Read the full description at jobs.bentley.com. FewerJobs shows a source-linked preview and links to the original posting.